Pickup Policies
If you have chosen the pickup option at checkout, you will be required to select if you would like the furniture built or boxed. You will be notified by phone or email when your purchase is ready for pickup. A minimum of 48 hours is required to have the items assembled. Photo ID must be shown upon pick-up that matches the name on the order.
In your pickup confirmation email, you will be given warehouse hours. It is the responsibility of the customer to arrive within the given time frames. Payment is required in full before pickup. The client who takes possession of the furniture should verify the condition of merchandise and report any issues right away.
Delivery Policies
Shipping and delivery charges are subject to change and are determined upon order placement. All orders placed online must be approved by our customer service team, and shipping fees may need to be adjusted / calculated after initial purchase. Oversized or extremely heavy items cost more to ship and require an additional surcharge. This charge will be listed with the applicable products.
Much of our furniture requires a White Glove delivery service to ship and install. At the time of order, you will be given a form to fill in with information regarding deliveries. The delivery company is responsible to carefully unpack, place, remove garbage, and in some cases assemble furniture on site.
An authorized individual must be home during the scheduled delivery window to accept and inspect.
It is your responsibility to provide accurate and specific information the company may need. Surcharges may be applied for non-disclosure (i.e. stairs, elevator needs, etc.)
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners. Please see our “Measuring for Furniture Delivery” guidelines for further instructions. Any restriction like narrow roadways or restricted delivery times must be stated in the delivery request form.
For a White-Glove delivery, a representative will call you during business hours to set-up a delivery date and time. A minimum of 2 business days is required to process all orders and schedule delivery. This time-frame is subject to change. Once orders have been placed, we ask that you take receipt of the items within 14 days. At the time or ordering, any special requests in regards to this policy must be explicitly stated for approval.
Our White-Glove service is available in the GTA and in other Ontario locations at our discretion. Other areas require shipping quotes and/or customer arrangement of delivery.
Smaller items that do not require hands-on placement will be shipped curbside only. Items will be boxed or wrapped. Shipments occur Monday through Friday at the discretion of the freight company. You will be notified of delivery status by the shipping company directly.